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order and delivery
Don’t panic, our order pickers might have a slight delay to catch up on! Moreover, don’t forget that your order will be delivered within 48 hours if you placed it on a working day before 5 PM (excluding Friday). If your order takes more than 72 hours to arrive, do not hesitate to contact us at 0 800 800 222 or by email:
[email protected]
or [email protected]
Also remember to check that you have indeed received the confirmation email of your order and/or that your order appears in your order history (My account > Order history).
To track your order, simply go to your account, then order history. When you click on the order concerned, you will find a tracking number as well as a button allowing you to access the tracking of your package.
Back2car offers you three delivery methods:
• Click and Collect : You order your used car part which will be delivered to the Back2car partner of your choice.
• Click and Repair : After ordering your part on our site, you will have an indicative price for its installation, accompanied by the detailed list of garages near you. You will just need to call the garage to schedule the appointment and pay for the service (labor) directly with our partner.
• home delivery : Your order will be delivered directly to your chosen address. We have several transport partners, notably DPD for non-mechanizable parts, and GEODIS for the largest parts.
First of all, remember to check in your account that the order has indeed been taken into account by our teams. You can also check that your payment has been debited within 2-3 days.
If you cannot find your order in your account and you have been charged. e, do not hesitate to contact us on:
[email protected]
or [email protected]
If you have not been charged, it means that your order has most certainly been ignored due to a technical bug on the site. You can always call us or contact us for confirmation!
We apologize for this inconvenience. You can contact us on:
[email protected]
or [email protected]
or by phone at 0 800 800 222 to find out where your order is.
SITE AND BACK2CAR PARTS
Since December 2021, our Back2car site is officially open to individuals. You can already order your used car parts.
If you do not find the part you are looking for, two solutions are available to you:
• Enter your email address and the original reference of the desired part in the 'Alert in stock' module. You will receive a notification as soon as we receive an item compatible with your request!
• Contact us directly by email on:
[email protected]
or [email protected]
or by phone at 0 800 800 222.
Our dedicated teams will inform you if a compatible part has arrived that day.
If no part is compatible with your license plate, you can try again by searching for your part by model/brand or by reference.
If you still cannot find your happiness, do not hesitate to activate our alert system by entering your email and the reference of your part.
You can also our customer service:
by e-mail[email protected]
or also by phone at 0 800 800 222
We have an authorization allowing us to have a database that will automatically search for parts compatible with your license plate. We would nevertheless like to reassure you regarding the use of this authorization: none of your personal information is recorded in our database.
Our referees ensure to meticulously fill in the data of the documents on our referencing software which is updated daily. However, risk 0 does not exist, you can of course consult our customer service via:
[email protected]
or [email protected] pour en savoir plus.
The advice of our expert team: to ensure the compatibility of a part on your vehicle, it is best to have the reference read, especially for in-car technology parts!
We have a unit stock, this means that a referenced part = a product that will no longer be restocked. We therefore advise you to reiterate your request. This will allow you to verify that a new compatible part has not been put into stock since your last search.
If you have the possibility, do not hesitate to contact us directly so that we can respond as precisely as possible to your request.
The price of our recycled auto parts varies according to:
• The condition of the vehicle from which your part comes
•The rarity of the piece
•The state of the stock
•The state of the room
• The original price
Even if two used car parts seem similar to you, the price can vary depending on the vehicle from which the part is issued and its condition (mileage, year of circulation...).
payment
We offer 3 payment methods for your used car parts orders:
• Payment by CB, Visa and MasterCard via SogeCommerce
• Payment via PayPal in classic (full payment)
• Payment via PayPal in 4x without fees
You can count on the PayPal and SogeCommerce platforms which are trusted partners.
Our tip: a site starting with " https:// " means that payment will be secure.
RETURN
In this case, you must necessarily contact our customer service. Two situations are possible:
• You are the cause of the diagnostic error: the return shipping costs will be at your expense
• Back2car is the cause of the incompatibility (SEO, stock or shipping error): the costs will be at our expense
Since all parts in our Reuse range are guaranteed for life, we will send you the right used car part free of charge (up to the price of the first part).
Our transport contract involves the delivery of the part in exchange for a signature, to allow you to check the condition of your recycled car part upon arrival. You have full responsibility to stay up to 15 minutes with the carrier to observe your package.
If you issue a reservation, we invite you to take a photo of the package so that the warranty is activated. In this case, we will refund you in full, or send back a similar part if available in our stock.
On the other hand, if you have not checked the part upon its arrival, the return costs will be at your expense.
We invite you to carefully check your order; if we have made a mistake (SEO error, stock, shipping), the return will be at our expense. On the other hand, if it turns out that you made a mistake. e in your order, you will have to pay the return shipping costs.
We will then send you back the corresponding part (if still available in stock).
You legally have a 14-day withdrawal period to request a refund for your used car part. After receiving the part, we will check it and proceed with the refund if its condition meets our application criteria.
To manage this, you must imperatively contact us by sending us the photo/video proof, the quote and/or the garage notice. After receipt and analysis, we will send you back the correct part.
However, the manpower to remove or disassemble it is not taken into account.
If you made a mistake, simply send us the part at your expense; if we have the desired part in stock, we will send it back to you free of charge.
WARRANTY
When purchasing your engine or gearbox, you will have a warranty booklet. We invite you to read it carefully and to comply with the checks to be made before installing the part to benefit from the warranty.
All our used car parts, except remanufactured parts, are guaranteed for life. This includes engines and gearboxes whose workforce is also covered for life.
You will find in your warranty booklet accompanying your engine/gearbox all the checks to be carried out to benefit from the warranty.
ACCOUNT
To create an account, simply click on the "User" icon located at the top of your page. Afterwards, click on:
1. Connection
2. No account? Create one here
3. Enter your personal information
You can recover your password by clicking on "login" then "forgotten password". An email will be sent to reset it.
If you have lost your username, you can send us an email at:
[email protected]
ou [email protected]
and we will help you in your approach.
If your order is not visible in your order history, we invite you to contact us via:
[email protected]
or [email protected] too help you out
If you no longer find your login credentials, do not hesitate to send us an email at:
[email protected]
or [email protected] and we will help you in your approach.